Terms & conditions

Rates are inclusive of:
- Daily Breakfast, bottle of water, coffee & tea maker

Check-in/out Policy:
- Check in: from 13:00;
- Check out: no later than 12:00;
- Early check-in: subject to room availability.

Late check-out policy:
- Late check-out is subject to room availability
- 12:00 to 17:00 check-out: 50% room rate surcharge
- After 17:00 check-out: 100% room rate surcharge

Children Policy:
- Child under 5-year old: free of charge.
- Child from 5-year old to 12-year old: surcharge $10/person/room/night.
- Child from 12-year old or adult: surcharge $15/person/room/night.

Cancellation/Amendment Policy:
- If cancellation is made 7 days prior to your arrival date, no fee will be charged.
- If cancellation is made less than 7 days of your arrival, 1st night’s will be charged.
- In case of no-show, 100% room rate will be charged.

* The refund process will take approximately 5 to 12 working days. A transaction fee of 3% for Visa card, Master card and 5% for American Express will be applied. Please notify us at gm@hanoiemeraldwatershotel.com when you receive the refunded amount.