Faq's

* Q : Where are you located?

* A : The Hanoi Emerald Waters Hotel is located in the centre of the Hanoi Old Quarter - All interesting places are within a short walk - it is close to bars, restaurants, shops, banks, and post offices,
 
* Q: What is your address, phone number and email?
 
* A : Add: 47 Lo Su - Hoan Kiem - Hanoi - Vietnam
       Tel: +84 43 978 2222
       Email: info@hanoiemeraldwatershotel.com
       Website: http://www.hanoiemeraldwatershotel.com
 
* Q : When can I cancel my reservation and not get charged for it?
 
* A :  More than 2 days prior to arrival
 
* Q : What credit cards do you take?
 
* A : We accept Visa and Master Card.
 
* Q : What are check in/check out times?
 
* A : Check in time is 12:30 pm, earlier check in with no surcharge if the room is available.
        Check out time is before 12:00pm.
 
* Q : Can you organise trips to visit the North and the South of Vietnam?
 
* A : Yes, we organise trips for all of our Guests to visit our beautiful country, gorgeous locations such as Ha Long Bay, Sa Pa, Hoa Lu - Tam Coc with the guarantee of great service and competitive prices.
 
* Q : Should we reserve our tours in advance ?
 
* A :  Yes, we recommend booking tours in advance, especially in the high season to secure the good places on board, train, hotel.
 
* Q : Can I have a room for freshing up before departing for the next trip ?
 
* A : Yes, we would be happy to lend you a room without charge, please contact reception.
 
* Q : How far from airport to your hotel?
 
* A : The hotel is in the centre of the Old Auarter, it`s about 40 km from the airport. To avoid difficulties like being overcharged or taken to a wrong hotel by taxis, we would provide our pick up service to ensure that you will be driven to right our hotel.
 
* Q : Do you arrange the pick up car to pick us up from bus/train/airport ?
 
* A : Yes, we can arrange the pick up service from the bus/train station or from the airport so please provide us your bus/train/flight number to get a smooth transfer.
 
* Q : What amenities are included?
 
* A :  - Airconditioning
         - Fan
         - Satellite TV
         - Fridge
         - Cupboard
         - Private Bathroom with hot shower
         - High speed Internet access
         - Safety box
         - Hair dryer
         - Laundry service

* Q :  Can I leave the luggage at the hotel when I am travelling?

* A : Yes, our hotel offers luggage storage service free of charge.
 
* Q : How can I book my room with your hotel?
 
* A : We would be delighted to recieve your booking via our email : info@hanoiemeraldwatershotel.com
 
* Q : What is the payment method for the balance ?

* A : When checking out, you can settle the balance at our hotel by cash or credit card.
 
* Q : Is there any ATM machine close to your hotel?
 
* A : There are many ATM machines next to our Guesthouse.
 
* Q : Can I do visa application or visa extention in your hotel?
 
* A : Yes, we are able to arrange the visa for you.

In order to meet all of our guests` needs, our company has upgraded to a higher level of hotel. If you are looking for a luxury hotel we ensure that Hanoi Emerald Waters Hotel will suit you.

Thank you for your attention.

We are looking forward to seeing you.

Management
Hanoi Emerald Waters Hotel