Terms and conditions

*. Check-in/out policy 
- Check in: from 13:00
- Check out: no later than 12:00
- Early check-in: subject to room availability
*. Late check-out policy 

- Late check-out is subject to room availability
- From 12:00 to 17:00 check-out: 50% room rate surcharge
- After 17:00 check-out: 100% room rate surcharge
*. Children policy 
- Child under 5-year old: Free of charge.
- Child from 5-year old to 12-year old: $10 extra per night
- Child above 12-year old: will be treated as adult at $15 extra per night
 *. Cancellation policy
- If cancellation is made 72 hours prior to your arrival date, no fee will be charged.
- If cancellation is made less than 72 hours of your arrival, 1st night’s room  will be charged.
- In case of no-show, 100% room rate will be charged.
 *. Refund process
It will takes 3 to 7 business days for a refund transaction. Any later than this please kindly email our director at: gm@hanoiemeraldwatershotel.com. Your satisfaction is our first priority!